GoCar Customer's Bill of Rights

  • Customers must always be treated with the utmost care and respect
  • Every customer must be greeted with a smile and cheerful greeting
  • Drivers must ask customers if they are comfortable with the temperature and adjust the heat or A/C according to their preference
  • Customers must be asked if they would like to hear music and be given a list of musical selections available
  • Drivers must assist customers with their packages or baggage and place it in the trunk for them if necessary
  • Drivers must help passengers get out of the vehicle by holding open and closing the door for them and remove any packages in the trunk
  • If the customer requires assistance bringing the packages to their door, drivers must be sure to swiftly lend a hand and carry it with a smile

At GoCar, we value your opinion and want your feedback on how we can improve this experience. Please take a moment to fill out our online survey today by clicking here.

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